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Gate & Security Services
 
 
 

Southwind Security Office and Guard House - (850) 897-6909
 
Mon – Sat 6 am – 10 pm; Sun 8 am to 10 pm (as well as Holidays except Christmas)
 
 
Resident contact information forms are available at the gate. If you have a “Permanent Guest” who comes on a regular basis, such as domestic help, landscapers, friends or family, please submit their name(s) on this form. Your information should be reviewed annually to ensure your contact information is up-to-date so that you can be contacted in an emergency.
 
 
Guests. All guests must be on your permanent list or cleared by you. To expedite the entry process for your guest, it is recommended that you notify the security guard in advance. A resident must be over the age of 18 to clear a guest. If guests will be at the residence more than one night, a pass must be obtained from a security guard.
 
Remote Transmitters. Each homeowner is provided with two transmitters. Replacement transmitters ($20) and batteries ($2) are available at the gate. If you do not have a transmitter, please use the guest entrance.
 
Night Entry can be gained for guests and residents without transmitters using the security keypad.
 
      1. Have your visitor pull the vehicle close to the silver access anel located next to the Guard House.
     2. Use the "A" or "B" buttons on the panel to scroll through names of residents until the desired name is displayed.           
      3. Press the "Call" button, ringing the telephone you have previously registered with the guards.
      4. Answer your phone and press "9" on it to remotely raise the Visitor's Gate.
 
Hint: In addition to having your home number programmed, also have your cell number entered as “hidden” so you can call yourself and let yourself in. Entry codes for one-time events, such as a meeting or party, are also available upon request. Contact the Association Manager for both of these services.
 
Soliciting. No soliciting of any type is permitted in Southwind.
 
Out of Town Notification. For added security, if you are leaving town, please notify the gate personnel.
 
Contracting Services. A resident can clear a contractor to enter, however work can only be performed between 7:00am and 6:00pm Monday through Saturday (except in cases of emergencies). Additionally, no work can be performed on the Holidays listed below:
       
          New Year's Day       Easter                         Memorial Day        4th of July
          Labor Day               Thanksgiving Day        Christmas
 
Gate Operation. Guards are asked to identify every vehicle entering Southwind. Proper location of your windshield sticker (exterior lower driver’s side) is helpful for ID purposes. Please do not open the gate for a vehicle ahead of you. Gates are designed to allow only one car to pass through at a time. The resident gate will quickly reopen for a second car’s transmitter click only if the click occurs when the gate is lowering to the closed position (not when it is rising). Ensure your guests are aware of the gate operating process.
 
 
Neighborhood Security

 
Our security services are for gate access only and do not extend to neighborhood security. Although Southwind in a gated community, it is prudent to follow common safety practices such as keeping your garage door closed and locking your home and automobiles. In case of an emergency, do not call the gate – call 911 or the Okaloosa Sheriff at (850)651-7400.
 
Traffic Control. Southwind does not have sidewalks, so pedestrians and cyclists share the roadway. Therefore, for the safety of all residents, it is imperative that all residents abide by the posted speed limits and traffic signs. Although our roads are privately maintained, our neighborhood is patrolled by Okaloosa Sheriff Deputies.   
 
Golf Carts, Scooters and other Motorized Vehicles. Golf carts may be used within Southwind; however, drivers must be at least 14 years old. All County and State regulations apply.
 
Street Parking. Some of our roads are narrow, and parking on the road can create traffic hazards and problems for access by emergency vehicles. Street parking is intended for short-term parking and must not be used by residents on a day-to-day basis; additionally, no overnight parking is authorized on any street in Southwind.
 
Fire Safety. In the event of a fire, the fire department must be able to find the nearest fire hydrant immediately. Please keep areas surrounding them clear.
 
Vacation Security Check.  The Okaloosa Sheriff’s Department offers a free “Security Check” service if you are out of town. Your home will be patrolled and checked for security. The easiest way to make a request is online. (Click here.) You can also call 651-7400. For the request, you should have the following information available:
  
• Name, Address, Phone Numbers and dates of travel
• Next of Kin Contact Information
• Special Instructions (Cars in driveway, lawn service or other persons expected, neighbor with key, out-of-town number for owner, etc.)
 
The request for service should be completed one week before your departure date.